Delivering efficiency in deregulated energy markets – AMT-SYBEX has the ‘Know How’....
Who we are
AMT-SYBEX is a consultancy and technology solutions provider to the deregulated energy sector. We provide integrated solutions and services that deliver enhanced business performance and underpin change. We have a successful track record of working with the essential Utility industries across Europe.
‘Know How’ lies at the heart of AMT-SYBEX - It is what makes us different!
Our Europe
Across Europe, change is a continuing force in the highly competitive energy markets and efficient communication between market participants is essential. With customers continuing to exercise their freedom to switch suppliers combined with increasing competition, the data transfers within the market are becoming increasingly complex.
In an environment where customer retention and controlling costs is already challenging, these transfers can put data integrity at risk, leading to poor service, customer frustration and, inevitably customer churn.
The de-regulation of European energy markets has created ongoing change for energy companies. This change creates significant challenges for organisations seeking to retain and capture market share and maintain profits in what is an increasingly competitive sector. Driving down Cost to Serve and Cost to Sell, whilst providing excellent customer service is essential for those Utility companies wishing to grow their businesses.
The challenges vary depending on the company, country, region and market function and the extent to which competition has been introduced and has developed. However common issues tend to arise once competition levels intensify. Local market design and implementation, regulatory regime, marketing activity, culture, involvement of consumer focused agencies can all impact supply, distribution and metering company operations.
AMT-SYBEX understands these issues and has a proven approach, methodologies and a range of tailored solutions to assist companies maximise their potential in the energy and metering marketplace.
Our Data Transfer Solution, DTS is the industry's most powerful integrated solution available to Utility clients across Europe designed to manage data flows between industry participants and the increased data volumes associated with the introduction of Smart meters. It has been specifically created for use in competitive Utility markets and is recognised by the Utilities sector and by SAP with whom we are a valued partner and have achieved NetWeaver accreditation. It underpins the management of data flows between market participants, significantly lowering costs, improving the integrity of your customer data, and ensuring enterprise systems remain compliant. DTS is scalable and a highly configurable product which enables the effective management of varying volumes of data flows.
The Benefits we bringAMT-SYBEX has a proven capability and experience to deliver significant benefits to our clients. Our solutions and services ensure:
• Better maintenance of data quality
• Reduced cost of sell and serve
• Improved portfolio reconciliation
• Better integrated infrastructure
• Improved visibility and control of industry processes
• Improved customer service
• Improved and maintained brand
• Reduced customer complaints
• Improved customer retention